We have a minimum spend of $200. This excludes delivery, set up fees and the bond.

Yes! We offer delivery and collection for an additional fee. Please note that some of our hire goods are delivery only due to their fragile nature.

A delivery quote is based on many factors including: time travelled, size of order, access to venue and times.

Our minimum delivery/collection fee is $25 each way. A night time surcharge of $25 is applicable for orders with a delivery or collection time after 8pm.

For most of our hire goods customer collection is also available provided you have a suitable vehicle. We are located in Maidstone, VIC 3012.

Our standard hire period for all customer pick ups is 4 days (usually Friday – Monday). If your event is on a Friday, a Thursday collection can be organised. 

If you require a longer hire period this can be arranged. 

Late return of hire goods will result in a late fee of 25% of the hire cost per day the goods are late. This will be deducted from the bond.

If you have chosen to have your order delivered and collected by us, the hire period will be determined by us depending on when your event is, access to your venue and our delivery schedule. We will endeavour to meet all customer requests regarding delivery days and times however this may not always be possible. 

Definitely. A security bond is required on all orders. This is refundable provided that all goods and packaging have been returned in the same condition they were hired. 

The bond can be used to cover extra cleaning, repairing minor damages, late return fees and replacement costs for example. If the cost of replacing or repairing our hire goods is more than the bond you will be invoiced for this.

The bond is payable by credit card one day before the hire period begins.

A 50% non-refundable deposit is required to secure your booking. This is excluding the bond amount.

The remaining 50% (excluding bond) is due no later than 2 weeks prior to the commencement of the hire period.

We accept payment by credit/debit card.

The bond is also to be paid by credit/debit card.

Absolutely, we wouldn’t have it any other way.  As with all reputable event hire companies we have full public liability insurance. We are happy to provide a Certificate of Currency for any venues or clients who request it.

We understand that sometimes accidents happen. If you damage our hire goods please inform us immediately. Please do not try and repair the damage yourself as sometimes this can make things worse. If an item is damaged please return it as we may be able to fix it and save you on the cost of a replacement item.

On the other hand, if you receive goods that are damaged it is your responsibility to inform us as soon as you have received and checked them.  This way we know that it wasn’t you who damaged the goods! 

Please do not leave letting us know that you received a damaged item till you return them. At this stage we cannot provide a refund.

We are solely an event hire company and at present do not offer a styling service. 

We have worked with some amazing Stylists and would be happy to recommend some to you. 

In saying that, we do offer a set up service for our Picnics and for anyone who orders our candle holders and candles.

We appreciate all the enquiries we receive from around Australia for our hire goods however at present we only service Victoria.